Support

Answers to common questions about Boldly. If your question is not here, write to contact@lucententerprises.com. You can write in your own language.

How does a lesson work?

Choose a scene, like "At the counter" or "A job interview". Your tutor plays a person at work and speaks first. Tap Speak, answer out loud, then tap Done. After each sentence you see what you said and a better way to say it. Often you get a small hint first, so you can fix it yourself. Tap Hear it to hear the better sentence, and Try saying it to say it again.

If you don't know what to say, tap Help me answer. You get a sentence to say, with its meaning in your language.

Why does Boldly need the microphone?

Boldly listens while you speak so your tutor can answer. It asks for the microphone the first time you tap Speak. Boldly turns your voice into text on your iPhone, and your recordings stay on your iPhone. If you said no, turn the microphone on in Settings → Boldly → Microphone on your iPhone.

Does Boldly need the internet?

Yes, for lessons. Your tutor works online: the text of what you say goes to Boldly's server and to OpenAI, so your tutor can answer. You agree to this once before your first lesson. "My sentences", your progress and your recordings work without the internet.

What is free?

Your first lesson is free. Then you get one free lesson a day for your first week. For more practice, choose a weekly or yearly plan in the app.

How do I cancel my plan?

On your iPhone, open Settings → [your name] → Subscriptions → Boldly and tap Cancel Subscription. You can also open it from Boldly: Settings → Manage or cancel your plan. Cancel at least 24 hours before your plan renews. If you cancel during the free trial, you are not charged.

How do I restore my plan?

On a new iPhone, or after you reinstall Boldly, open Boldly Settings and tap Restore purchases. Use the same Apple Account you used to buy the plan.

How do I get a refund?

Apple handles payments and refunds. Go to reportaproblem.apple.com and choose your Boldly purchase.

How do I delete my data?

In Boldly, open Settings → Delete my data. This deletes your lessons, progress and recordings on your iPhone and your account on Boldly's server. It does not cancel a plan. Read the details in the Privacy policy.

Which English does my tutor speak?

American, British or Australian English. Choose in Boldly Settings → Your English. You can also make your tutor slower in Settings → Tutor speed.

Which languages is the app in?

English, Spanish, Portuguese (Brazil), Polish, Ukrainian and Vietnamese. Boldly uses your iPhone's language. The lessons are always in English.

Can I change my level?

Yes. Each scene has three levels. When you finish a scene, it comes back one level up. To choose a level yourself, touch and hold the scene on the home screen.

My tutor did not answer

Check your internet connection and tap Try again. If it still does not work, write to us and tell us the time it happened.